Help center

Questions, plainly answered.

Everything we get asked most often — by buyers reserving an animal, farmers and producers selling one, processors running the harvest, and institutions on the donation depot. Nothing here is legal, tax, or medical advice — just how the platform actually works.

What am I actually buying when I "reserve a fraction"?
A real, identified animal that's still on a farm. You're claiming a fraction of the take-home meat — usually a quarter, half, or whole. The listed meat price is per pound hanging weight: the farmer's rate plus Protein Outfitters' 10% fee on that rate. Kill, cut, and wrap are set by the locker the farmer books and paid at the plant — we take no cut of those fees. You pay a deposit at reservation and the meat balance before pickup.
How does pricing work — is it $/lb live, hanging, or cuts?
All listings are priced in $/lb hanging weight — the industry standard. Hanging weight is the dressed carcass after the head, hide, and viscera are removed. After cut and wrap, you typically take home roughly 65–72% of hanging weight in finished cuts depending on species, bone-in choice, and grind ratio. Each listing's "What's included" breakdown shows both per-lb hanging and per-lb finished cuts.
How big a freezer do I need?
Rough planning rule for beef: 1 cubic foot per 35–40 lb of cuts.

· Quarter beef (~110 lb cuts) → 7 cu ft chest freezer
· Half beef (~220 lb cuts) → 14 cu ft chest freezer
· Whole beef (~440 lb cuts) → 22+ cu ft (or two smaller freezers)
· Whole hog (~140 lb cuts) → 7–10 cu ft
Can I cancel after I reserve?
Refund rules are on the refund policy. If the animal does not pass inspection, we refund what you paid.
What happens if the animal fails inspection?
If the animal does not pass inspection, we refund what you paid.
Do I have to fill out a cut sheet?
No. If you skip it, your share gets the "Processor's Choice" package — a balanced default of steaks, roasts, and ground in standard sizes. If you want to customize, our two-tier cut sheet lets you set Order Defaults (steak thickness, roast size, grind ratio) and then override per sub-primal if you care about specific cuts.
How do I pick up?
Pickup at the processor is included in the listed price for buyers within typical local range. Some metro areas qualify for same-day local delivery (in evaluation). Long-distance buyers can order insulated dry-ice shipping; the option appears in checkout when applicable.
Is the meat USDA-inspected?
Every animal sold through the marketplace is processed at a USDA federally inspected, state-inspected, or equal-to (state inspection under a federal equal-to program) plant. Look for the establishment number in the listing. Custom-exempt processing is not eligible for retail sale and isn't allowed on the platform.
Why isn't the animal I want showing up anymore?
Three possible reasons: it sold out, it was removed by the farmer, or it was donated through the Donation Depot to a qualified school / food bank / government feeding program. Once a fraction is donated, it's removed from public listings.

Still stuck?

Email us with the part of the platform you're using — buyer, farmer, processor, institution — and we'll come back with a real answer, typically same business day.